物流政策

Shipping Policy

Last Updated: October 28, 2026

Thank you for shopping with MarketYHot!

We are committed to providing a reliable and convenient shopping experience. Please review our shipping policy to understand delivery times, shipping arrangements, and other important information.

1. Shipping Destinations

MarketYHot currently offers shipping to the following countries:

Canada
United States
China

Shipping availability to other countries may be confirmed upon request.

2. Delivery Timeframes

Delivery timeframes depend on whether the product is personalized or non-customized.

Standard Products (Non-Customized)

Destination	Estimated Delivery Time
Canada	5–7 calendar days
United States	5–7 calendar days
China	5–7 calendar days

For standard, non-customized products, the estimated delivery timeframe is 5–7 calendar days from order confirmation and successful payment.

Personalized & Custom-Made Products

All personalized and custom-made orders are expected to arrive within 30 calendar days from the date of order confirmation and successful payment, provided all required customization details have been received.

This timeframe includes:

Customization and design preparation
Production and quality inspection
Packaging and handling
International or domestic shipping
Final delivery to the customer

The 30-day delivery timeframe applies to personalized orders shipped to Canada, the United States, and China.

Personalized products may include custom pet memorial products, personalized accessories, engraved items, custom-designed gifts, and other made-to-order merchandise.

3. Order Processing

Orders are processed after successful payment confirmation.

For personalized products, customers must provide all required customization information, including photographs, names, measurements, or other specifications where applicable.

If additional information or design approval is required, we will contact the customer promptly.

Incomplete customization details may delay order confirmation and the start of the delivery timeframe.

4. Shipping Fees

Shipping fees, where applicable, will be calculated and displayed at checkout before payment.

Shipping costs may vary depending on product dimensions, weight, delivery destination, and available shipping services.

Any applicable additional charges for special delivery arrangements will be communicated before order confirmation.

5. Order Tracking

Once your order has been shipped, tracking information will be provided by email where tracking is available.

Customers can use the tracking details to monitor the shipment's progress.

If you have questions about your order status, please contact our customer service team.

6. International Shipping & Customs

International shipments may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

Unless otherwise specified at checkout, applicable import duties and taxes are the responsibility of the customer.

Customs procedures or unexpected transportation disruptions may affect delivery times.

If a material delivery delay occurs, MarketYHot will communicate with the customer and provide available options in accordance with applicable consumer protection laws.

7. Shipping Delays

We make every reasonable effort to deliver orders within the stated timeframes:

Standard products: 5–7 calendar days.
Personalized products: Within 30 calendar days.

In exceptional circumstances, such as customs delays, severe weather, carrier disruptions, or other events beyond our reasonable control, delivery may be affected.

If we anticipate a delay, we will notify affected customers as soon as reasonably possible.

Customers retain any cancellation or refund rights provided under applicable law.

8. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information.

If you notice an error in your shipping address, please contact us immediately.

We will make reasonable efforts to update the shipping details before dispatch.

Additional shipping charges may apply if an incorrect address results in a failed delivery or reshipment, where permitted by law.

9. Lost or Damaged Packages

If your package arrives damaged or does not arrive within the stated delivery timeframe, please contact our customer service team.

Please provide your order number and, where applicable, photographs of the damaged item and packaging.

We will investigate the issue and offer an appropriate resolution in accordance with our Refund & Return Policy and applicable consumer protection laws.